chez by reimaginehome

Refund Policy

Last updated 12 October 2026Effective date 12 October 2026

In short: chez purchases are non-refundable, including rooms you buy but don't use. If a room can't be built, we restore your Room Credit. If you were charged in error, we fix it. Paddle.com is the Merchant of Record for all chez orders, and your rights under Paddle's terms and under the law are not affected by this Policy.

1Scope

1.1This Refund Policy applies to all purchases made through chez by reimaginehome ("chez"), which is provided by Styldod, Inc. ("Styldod," "we," "us," or "our"). This includes Room Credits bought at Preview Pricing or at standard prices, and any other paid features.

1.2This Policy forms part of our Terms of Use. Capitalized terms not defined here have the meanings given in the Terms of Use.

2How Purchases Work

2.1Merchant of Record. Paddle.com is the Merchant of Record for all chez orders. Paddle processes your payment, collects applicable taxes, and issues your receipt. Paddle's Buyer Terms and Refund Policy also apply to your purchase.

2.2Room Credits. You buy Room Credits, each of which builds one Room. If you buy more than one, one credit is applied to the Room you are building, and the rest stay in your Account for future Rooms. Unused Room Credits remain available for 12 months from purchase (Section 7.5 of the Terms of Use).

2.3One-time purchases. chez purchases are one-time payments. Nothing renews automatically, and there is no subscription to cancel.

3Purchases Are Non-Refundable

3.1The rule. Except as stated in Sections 4 to 6, or where applicable law requires otherwise, all chez purchases are non-refundable. This includes the following:

• (a)
  Room Credits you have purchased but not used, including credits that later expire;
• (b)
  Rooms that have been built and delivered to your Account;
• (c)
  purchases made at Preview Pricing, including after the Preview Period ends or when prices change;
• (d)
  dissatisfaction with a delivered Room, including where its estimated dimensions, its inferred areas, or its style, colors, materials or lighting differ from what you expected (see Section 10 of the Terms of Use);
• (e)
  choosing to stop using chez, changing your mind, or buying more Room Credits than you need;
• (f)
  Room Credits forfeited when you delete your Account; and
• (g)
  Accounts suspended or terminated for breach of our Terms, fraud, or abuse of payments or promotions.

3.2You confirm this before paying. Before you pay, the checkout asks you to confirm that you understand the payment is non-refundable, including any rooms you don't use. Please choose the number of rooms you actually plan to build.

3.3Why we do it this way. Building a Room uses significant computing resources as soon as you start. Preview Pricing is set well below our standard price, on the basis that purchases are final. In return, we commit to the remedies in Section 4, so that you always receive the Rooms you paid for.

4What We Do Instead

4.1Failed builds. If a Room cannot be built and is not delivered, we restore the Room Credit to your Account. This applies whether the cause is a technical fault on our side or photos that don't contain enough information. We may ask for additional photos so that you can try again.

4.2Defects in a delivered Room. If a delivered Room has a technical defect that prevents you from using a feature included with it, contact us. One example is a Room that will not load. We will, at our choice:

• fix the defect;
• rebuild the Room; or
• restore the Room Credit.

4.3Charges made in error. We will correct any of the following:

• duplicate charges;
• charges for an amount different from the price shown at checkout; and
• charges for Room Credits that were never added to your Account.

Correction may be made by refunding the erroneous amount through Paddle, or by adding the missing Room Credits, as appropriate.

4.4Unauthorized charges. If you did not make or authorize a chez charge, contact us and Paddle promptly. Charges usually appear on statements as PADDLE.NET* CHEZ or similar.

4.5Orders we cancel. If we or Paddle cancel an order before any Room Credit from it has been used, the order is refunded in full. This includes orders cancelled because of a pricing error, because a quantity limit was exceeded, or because of suspected fraud.

4.6If we end the Service, or close your Account without fault on your part. In either of these cases, we will refund, through Paddle, the amount you paid for any unused, unexpired Room Credits:

• we discontinue chez; or
• we close your Account for a reason other than your breach of our Terms, fraud, abuse, or a legal requirement.

See Section 21.4 of the Terms of Use.

5Your Statutory Rights

Nothing in this Policy limits any right you have under mandatory consumer law. Where such a right applies, it prevails over this Policy.

5.1EEA, United Kingdom and Switzerland: right of withdrawal.

• (a)
  The right. If you are a consumer in the EEA, the UK or Switzerland, you may have a statutory right to withdraw from your purchase within 14 days, without giving a reason.
• (b)
  When the right ends. At checkout, you request that we begin supplying the Service immediately, and you acknowledge that you lose your right of withdrawal once supply begins. Accordingly, your right of withdrawal ends for each Room once its build starts.
• (c)
  Unused Room Credits. To the extent the law gives you a right to withdraw within the 14-day period from Room Credits whose build has not started, Paddle will refund the amount paid for those unused Room Credits. You must pay for any Rooms already built.
• (d)
  How to withdraw. You can withdraw through the Paddle Customer Portal, or by sending us a clear statement of your decision at info@reimaginehome.ai.
• (e)
  Defective digital content. If a Room does not conform to the contract, you also have your statutory remedies. These are to have it brought into conformity and, in some cases, to receive a price reduction or end the contract.

5.2Australia. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If a failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time. If this is not done, you are entitled to cancel your contract and obtain a refund for the unused portion of the contract.

5.3Other countries. Some countries give consumers other rights to cancel online purchases or to receive refunds. This Policy does not limit those rights. If you believe such a right applies to you, contact us (Section 8).

6Paddle's Refund Policy

6.1Paddle's own policy. As Merchant of Record, Paddle has its own Refund Policy. Under it, transactions are non-refundable unless the law requires otherwise. Paddle may, at its own discretion, consider refund requests submitted within 14 days of the transaction date.

6.2How to ask Paddle. You can contact Paddle through the link in your Paddle receipt, or at paddle.net. This Policy does not limit any refund that Paddle grants under its own terms.

6.3Effect of a refund. If any refund is issued for an order, by Paddle or by us, the following may happen:

• the Room Credits purchased in that order are removed from your Account; and
• Rooms built with those credits may no longer be available.

7Chargebacks and Payment Disputes

7.1Contact us first. Please contact us before you dispute a charge with your bank or card issuer. Most billing problems can be resolved quickly under Section 4.

7.2While a dispute is open. If you start a chargeback or payment dispute, we may suspend access to the paid features and Rooms connected with the disputed charge, to the extent permitted by law. If the dispute is resolved in your favor, the related Room Credits and Rooms may be removed from your Account.

7.3Abuse. We may suspend or terminate Accounts involved in fraudulent chargebacks, refund abuse, or misuse of Room Credits or promotions.

7.4Your rights are unaffected. Nothing in this Section limits any chargeback or dispute right that cannot be waived under applicable law.

8How to Contact Us About a Billing Issue

Email info@reimaginehome.ai with the subject "chez Billing" and include:

• the email address linked to your chez Account;
• the order number shown on your Paddle receipt, and the purchase date;
• the Room and number of Room Credits involved; and
• a description of the issue, with screenshots or error messages if relevant.

We aim to reply within 3 business days. Where a refund is due under Section 4 or 5, it is initiated through Paddle within 10 business days of approval, or sooner if the law requires. It is returned to your original payment method where possible. Your bank or card issuer may take additional time to post it.

9Changes to This Policy

We may update this Policy from time to time. We will post the updated version and change the "Last updated" date, and we will notify you of material changes by email or through the Service. Changes apply only to purchases made after the updated Policy takes effect.

10Contact

Styldod, Inc.
3500 South Dupont Highway, Dover, Kent County, Delaware 19901, USA
Billing and refunds: info@reimaginehome.ai
Support: help@reimaginehome.ai
Paddle (Merchant of Record): paddle.net